Terms of service

Terms of Service

These Terms of Service ("Terms") govern your use of our website (https://trendyfleck.com) and the purchase of products from our store. By accessing or using our website, you agree to comply with these Terms. Please read them carefully before proceeding with any purchase or interaction on our site.

1. General Terms

a. Eligibility: You must be at least 18 years old or the legal age of majority in your jurisdiction to use our website and make purchases. By accessing or using our website, you represent and warrant that you meet these requirements.

b. Account Creation: Creating an account on our website is optional but may provide you with additional benefits and a more personalized shopping experience. You are responsible for maintaining the confidentiality of your account credentials and for any activities conducted through your account.

c. Product Information: We make every effort to provide accurate and up-to-date product descriptions, prices, and availability on our website. However, we do not warrant or guarantee the accuracy, completeness, or reliability of any product information displayed. We reserve the right to modify, update, or discontinue products without prior notice.

d. Prohibited Conduct: You agree not to engage in any prohibited conduct, including but not limited to:
i. Violating any applicable laws, regulations, or third-party rights.
ii. Using our website for any illegal or unauthorized purpose.
iii. Engaging in fraudulent, misleading, or deceptive activities.
iv. Uploading or transmitting any viruses, malware, or harmful code.

e. Intellectual Property: All content, including text, images, logos, and trademarks, on our website is protected by intellectual property laws. You may not reproduce, distribute, modify, or use our content without prior written permission from us.

2. Ordering and Payment

a. Product Availability: All orders placed through our website are subject to product availability. If an item becomes unavailable after you place an order, we will notify you and provide suitable alternatives or offer a refund for the unavailable item.

b. Pricing and Payment: Prices for products are displayed on our website in the applicable currency. Payment is due at the time of purchase, and we accept various payment methods. You are responsible for providing accurate and valid payment information. We reserve the right to cancel or refuse any order at our discretion.

c. Order Confirmation: After placing an order, you will receive an order confirmation email containing the details of your purchase. This email does not guarantee acceptance of your order but confirms that we have received it. The acceptance of your order occurs when we ship the products to you or when you receive a separate confirmation email.

d. Taxes and Customs: You are responsible for any applicable taxes, customs duties, or fees associated with your order. These charges may vary depending on your location and the specific products ordered. Please consult your local customs office for more information.

3. Shipping and Delivery

a. Processing Time: Orders typically take 1–2 business days to process before tracking updates are available.

b. Shipping Timeframe: Orders generally take 3 to 30 days to be delivered, depending on your location and the carrier.

c. Order Tracking: Customers can track their order at: Track Your Order. Please allow up to 48 hours after processing for shipping information to appear.

d. Delivery Delays: While we make every effort to deliver your order within the estimated timeframe, please understand that delays may occur due to factors beyond our control, such as customs processing, weather conditions, or unforeseen events. We are not responsible for any such delays.

4. Returns and Refunds

a. Refund Eligibility: Refunds are only offered within 7 days of receiving your product, and only if:

  • The item is damaged

  • The wrong item was shipped

b. Proof Required: Customers must provide screenshots/photos showing:

  • The product received

  • The condition of the item upon arrival

  • The date it was received

c. Refund Process: Once proof is submitted, we will conduct an internal review and evaluate if a refund will be issued. Refunds are not automatic and are given at our discretion.

d. Exclusions: Refunds are not provided for change of mind or for items that have been opened or used.

5. Beauty, Cosmetics, and Personal Care Disclaimer

a. Medical Guidance: When purchasing beauty, cosmetics, colognes, perfumes, aftershave, skincare, and other related items, you must consult with a licensed physician and/or dermatologist before use.

b. Allergy Testing: Always perform a patch/skin test before using any product.

c. Responsibility: Trendy Fleck is not responsible for any allergic reactions or adverse effects. If you experience an allergic reaction, discontinue use immediately and seek medical attention.

d. Hold Harmless: By purchasing these products, you agree to hold harmless Trendy Fleck, its owners, and freelancers from any liability related to allergic reactions, misuse, or improper application of products.

6. Limitation of Liability

a. Our liability for any claim related to your use of our website or product purchase is limited to the purchase price of the product.

b. We are not liable for indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities.

7. Indemnification

You agree to indemnify and hold Trendy Fleck harmless against any claims, damages, or expenses arising from your use of our website or breach of these Terms.

8. Privacy and Data Use

a. Analytics: Trendy Fleck uses Google Analytics to track website usage and user behavior for marketing purposes.

b. Data Protection: We do not sell your personal information to third parties.

c. Cookies: By using our site, you consent to the use of cookies and tracking technologies.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of our operating jurisdiction. Any disputes shall be resolved under the exclusive jurisdiction of the courts in that jurisdiction.

10. Changes to the Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting. Continued use of the website constitutes acceptance of the revised Terms.

11. Contact Us

If you have any questions, concerns, or refund requests, please contact us via the Contact Us page.