Refund policy

Refund & Return Policy

At Trendy Fleck, we value your satisfaction and want you to feel confident in your purchases. While we work hard to ensure quality and accuracy, we understand that returns may sometimes be necessary. Please review our Refund & Return Policy below.

1. Return Period

  • We offer a 7-day return window from the date of delivery.

  • If more than 7 days have passed since your order was delivered, unfortunately we cannot offer a refund or exchange.

2. Eligibility Criteria

To qualify for a return or refund, the item must meet the following conditions:

a. Unused and Undamaged: The item must be in its original, unused, and undamaged condition.
b. Original Packaging: Items must be returned in their original packaging (or similar protective packaging).
c. Proof of Issue: For damaged or incorrect items, customers must provide clear photos/screenshots of:

  • The product received

  • The packaging/condition upon delivery

  • The delivery date

d. Excluded Items: Due to the nature of certain products, beauty, cosmetics, perfumes, colognes, skincare, aftershaves, and other hygiene-related products are only eligible for return if they arrive damaged or incorrect. Once opened or used, they are not returnable.
e. Non-Returnable Items: Gift cards, downloadable software, and items marked “final sale” or “clearance” cannot be returned.

3. Return Process

If you wish to initiate a return, please follow these steps:

a. Contact Us: Reach out via our Contact Page within 7 days of delivery. Provide your order number, description of the issue, and photos of the product.
b. Approval & RMA: If your request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions.
c. Secure Packaging: Repack the item securely with the RMA number clearly included.
d. Shipping: Customers are responsible for return shipping costs, unless the return is due to our error (wrong or defective product). We recommend using a trackable shipping service.

4. Inspection & Refunds

a. Inspection: Once we receive your return, our team will inspect the item to confirm eligibility.
b. Refund Method: Approved refunds will be issued to your original payment method.
c. Refund Coverage: Refunds cover the item cost only. Shipping and handling fees are non-refundable.
d. Processing Time: Please allow 5–10 business days for your refund to reflect in your account, depending on your payment provider.

⚠️ Important: Refunds are not automatic. They are subject to our internal review and approval process.

5. Exchanges

We do not offer direct exchanges. If you want a different product, please complete the return process and place a new order separately.

6. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, contact us immediately. We will arrange for a replacement, refund, or another resolution at no additional cost.

7. Customer Responsibility

By making a purchase, you agree to:

  • Inspect your products upon delivery.

  • Contact us promptly if issues arise.

  • Accept that Trendy Fleck is not responsible for allergic reactions or misuse of products. Always consult a physician/dermatologist and perform a patch test before using beauty or skincare items.

8. Need Help?

We are here to help! If you have any questions about our Refund & Return Policy, please contact us through our Contact Page.